- Build and maintain positive relationships with customers.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Assist customers in understanding products/services and resolving any concerns.
- Coordinate with internal teams (sales, service, accounts) to ensure timely delivery of customer requirements.
- Maintain accurate records of customer interactions and transactions.
- Follow up with clients for renewals, feedback, and satisfaction surveys.
- Support sales and marketing activities to enhance customer engagement.
- Identify potential upselling or cross-selling opportunities.