Job Responsibilities:

- Handle customer inquiries through phone calls, WhatsApp, and email.
- Provide information about products, pricing, availability, and delivery schedules.
- Coordinate with the sales, production, warehouse, and dispatch teams.
- Follow up on customer orders and delivery status.
- Handle customer complaints and coordinate with the concerned departments for resolution.
- Maintain customer records, order details, and follow-up reports.
- Prepare quotations and assist with order processing, if required.
- Ensure good customer relationships and customer satisfaction.

Requirements:

- Qualification: Any Degree.
- Experience: 1–2 years in customer care or customer service preferred.
- Experience in a manufacturing company is an advantage.
- Valuable communication skills in English and Malayalam.
- Basic computer knowledge, MS Excel, and email handling.
- Good coordination, problem-solving, and follow-up skills.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- 1years+: 1 year (Required)

Language:

- English (Required)

Location:

- Edapally, Kerala (Required)

Work Location: In person

📌 Customer Care Executive (Edappally)
🏢 Nidi business Consultancy
📍 Edappally