- Manage and maintain customer information and databases in the CRM system.
- Handle customer inquiries, complaints, and follow-ups to ensure customer satisfaction.
- Track customer interactions, leads, sales activities, and service requests.
- Coordinate with sales, marketing, and customer support teams.
- Execute customer engagement, retention, and reactivation campaigns.
- Monitor customer feedback and identify opportunities to improve customer experience.
- Prepare daily, weekly, and monthly CRM reports.
- Ensure accurate data entry, data quality, and timely updates in the CRM system.
- Follow up with existing customers to maintain long-term relationships.
- Support customer lifecycle management and lead conversion activities.
Required Skills
- Valuable verbal and written communication skills.
- Working knowledge of CRM software such as Salesforce, Zoho CRM, HubSpot, or similar platforms.
- Proficiency in MS Excel and basic reporting.
- Strong customer service and relationship management skills.
- Good organizational and multitasking abilities.
- Analytical thinking and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.