"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work workplace is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Bengaluru

- Employment type

Full Time Permanent

- Department

Finance, Accounting & Tax

- Deadline

2026-10-22

Candidate profile (title) Who you are

Candidate profile (text) - Default language Perform and develop Business Support activities. Collaborate with OSS and country stakeholders to resolve recurring issues, support key initiatives and provide users with guidance across Finance and Procurement tools. Support continuous improvement with a strong focus on the 3 E’s (Efficiency, Experience and Effectiveness).

What we're looking for

- University degree and minimum 3 years of related experience in P2P, O2C and/or R2R processes (any one) with practical experience with SAP/S4HANA.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Provide high-quality business support across Finance & Procurement processes, ensuring timely and effective issue resolution.

- Act as a trusted point of contact for countries and OSS stakeholders, offering guidance and support on systems, processes and operational questions.
- Analyse support cases, identify recurring trends and collaborate with process teams to address root causes.
- Support operational governance through accurate tracking, reporting and monitoring of support activities.
- Partner with IBM and internal stakeholders to improve case quality, reduce repeat incidents and enhance service performance.
- Monitor operational interfaces and system-related activities to proactively identify and resolve issues.




- Support implementation of business initiatives, process changes and operational improvements.
- Deliver meaningful operational insights that support decision making and continuous improvement efforts.
- Train, guide and support super users across the organization to increase operational effectiveness and self-service capabilities.

Business Support specific responsibilities

- Serve as the first line of operational support for Finance & Procurement stakeholders across supported countries.
- Execute case management activities in accordance with defined service standards, controls and governance requirements with focus on the 3 Es
- Maintain and monitor support queues, escalations and issue tracking mechanisms.
- Perform trend analysis and identify opportunities for process standardization and simplification.
- Support KPI and dashboard preparation to provide visibility into operational performance.
- Maintain OSS user access and role governance activities in line with established controls.
- Collaborate with Knowledge Specialists to ensure support learnings and recurring issues are reflected in documentation and training materials.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

📌 Finance & Procurement Business Support Specialist (Bengaluru)
🏢 Ikea
📍 Bengaluru