Key Responsibilities

1. Front Desk & Customer Service

- Welcome clients and provide a professional, friendly experience.
- Handle phone calls, WhatsApp enquiries, and appointment bookings.
- Manage walk-in customers and coordinate appointments with stylists.
- Explain salon services, pricing, and ongoing offers to clients.
- Handle customer feedback and resolve basic complaints professionally.

2. Billing & Cash Management

- Generate bills and process customer payments.
- Handle cash, UPI, card payments, and daily cash reconciliation.
- Maintain accurate daily sales and billing records.
- Coordinate with management regarding daily revenue and outstanding payments.

3. Salon Operations & Staff Coordination

- Coordinate with hairstylists and beauty therapists to manage appointments and customer flow.
- Monitor staff attendance, punctuality, and grooming standards.
- Ensure the reception and salon premises remain clean, organised, and presentable.
- Monitor product stock and inform management about replenishment requirements.
- Ensure salon services run smoothly and clients do not experience unnecessary delays.

4. Sales & Customer Retention

- Inform customers about relevant salon services, packages, and promotional offers.
- Encourage repeat visits and maintain good relationships with regular clients.
- Follow up with customers regarding appointments and feedback.




- Support the salon in achieving its monthly sales and customer satisfaction targets.

5. Administrative Responsibilities

- Maintain appointment records and customer databases.
- Prepare daily sales reports and share updates with management.
- Assist with routine administrative tasks and maintain accurate records.

Requirements

- 1–3 years of experience in salon reception, hospitality, retail, customer service, or front office operations is preferred.
- Previous salon or beauty industry experience will be an advantage.
- Good verbal communication skills in English and Kannada. Hindi is an added advantage.
- Basic computer skills and familiarity with billing software, MS Excel, WhatsApp, and appointment management.
- Good organisational skills and the ability to multitask.
- Qualified appearance, a positive attitude, and a customer-first mindset.
- Honest, responsible, punctual, and comfortable handling payments and sales records.

What We Offer

- Opportunity to work with an established salon brand.
- Professional and customer-facing work environment.
- Opportunities to develop salon management and customer relationship skills.
- Salary based on experience and suitability for the role.

How to Apply

Interested candidates can apply through Indeed with their updated resume and details of their previous work experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Salon Manager (Indiranagar)
🏢 Toni&Guy
📍 Indiranagar