- Assist the Manager in planning, organizing, and managing daily business operations.
- Supervise team members and ensure smooth day-to-day functioning.
- Monitor employee performance and ensure achievement of daily and monthly targets.
- Guide, motivate, and support team members to improve productivity.
- Conduct regular team meetings and review performance.
- Assist in recruiting, training, and onboarding new employees.
- Monitor customer calls, follow-ups, appointments, and lead generation activities.
- Handle customer queries, escalations, and operational issues.
- Prepare daily, weekly, and monthly performance reports for management.
- Coordinate with different departments to achieve organizational goals.
- Identify performance gaps and implement measures to improve efficiency.
- Ensure employees follow company policies,
procedures, and work standards.
- Support the Manager in implementing business development and sales strategies.
- Track team progress and take corrective action when targets are not achieved.
- Perform other managerial duties as assigned by the reporting manager.
Key Skills Required
- Leadership and team management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Target setting and performance monitoring
- Time management and organizational skills
- Basic computer knowledge and reporting skills