To provide overall leadership for the Branch and ensure effective service delivery by managing: Profitability of Branch operations and assuming P&L; responsibility Delivery of high quality service to customers and ensuring effective operations.
Area of Responsibility :
Directly accountable for planning and organizing branch operations and its team
Business & Collection Performance
Ensure achievement of branch profitability targets
Ensure achievement of financial targets of the branch including
Monitor and control expenditure and overheads of the branch
Client Relationship Management
Education and Work Experience :
Commerce/ Computer Science/ Business Management Graduate with minimum 10 years of work experiences in Service Industry/ NBFC's and Team Management.
Qualified Requirement: MANDATORY
Exposure to Microsoft Products
Medium to High-level Microsoft Excel skills
Team Handling/ Administration and Team coordinating skills
High Command in Mannered Language and Communication skills
Follow up of Customer Retentions, Accounts Receivables and Customer Acquisition
Close Follow up capacity of the respective Team and the progress towards Seasonal goals of the organization
Direct In-house dealing of walk in Customers, Mandatory Customer Visits at their premises and a Very Strong Customer Centric approach.
Personal Profile : MANDATORY
Born between 1976 to 1985, Married and Settled in Coimbatore,
High Level Verbal and Written Communication: English and Malayalam
High Level Verbal Communication: Tamil
High Level communication strength in Phone, Email and App environment
Definitely commute in 2 or 4 wheelers
High Etiquettes in Pleasant Manners, Tidiness, very well Groomed/ Fresh and Well dressed, Positive Outlook, Organizing skills, Soft Negotiator although aggressive professionally.
Office Timing- 8.30 am to 7 pm
24 hour 365 days Phone Calls to be expected and be available to answer these calls.
Industry : Finance / Chit
Functional Area : Business Development , Collections