- Work Hard: Consistently puts in effort, plans and tracks daily progress to achieve targets.
- Execute with Rigor: Takes responsibility for meeting targets with focus and effort.
- Own It: Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity.
Duties and Responsibilities
Key Deliverables:
- Support field through trouble shooting on system.
- Ensuring governance adherence and meeting the TAT.
- Monthly hold clearance.
- Process Analysis & Sharing of best practices with team.
- Coordinate with Sales and ensuring mechanism in place for processing of files within desired TAT.
- Ensuring timely communication to stakeholders on any change in process.
- Liaisoning with functional team - Operations, risk, banking, to cover process gap.
Required Qualifications and Experience
Key Deliverables:
- Support field through trouble shooting on system.
- Ensuring governance adherence and meeting the TAT.
- Monthly hold clearance.
- Process Analysis & Sharing of best practices with team.
- Coordinate with Sales and ensuring mechanism in place for processing of files within desired TAT.
- Ensuring timely communication to stakeholders on any change in process.
- Liaisoning with functional team - Operations, risk, banking, to cover process gap.