1. Ensure to meet/exceed planned top line numbers as per business operating plan and deliver on acquisition, loss & profitability metrics in tier 3 & 4 markets.
2. Responsible for the quality of business acquired & maintain the clean portfolio.
3. Cross-sell various insurance & other products to generate additional revenues by increasing penetration during fulfillment process for the location.
4. Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development.
5. Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee productivity
- Compliance, policies, guidelines & processes
- Requires to extensively travel to various small markets to build business volume grounds up & strengthen the process.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity.
- Responsible for the performance and development of sales team and retention of high performers in the team.
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost.
- Resolve all customer escalation and queries related to both the channels.
- Effectively work with various cross-functional teams like Risk, Credit, operations & IT to ensure smooth functioning.
Systems Understanding & Data Analysis
12. Understanding of CRM & lending system - Salesforce.com & Finnone is a must.
13. Data extraction from various sources and analysis in line with the business requirements.
14. Tracking all important matrix of business on regular basis.
15. Need to have excellent Excel and PowerPoint skills.
Required Qualifications and Experience
- Should have 8-10 years of experience in lending.
- Prior experience in a Sales/call center/Product role in retail lending would be an added advantage.
- Should have an MBA / Post Graduate Degree.
- Should have a team-oriented work style to engage with peers & colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Excellent Team Management & Interpersonal Skills.
- Exceptionally high motivational levels and need to be a self-starter.