Job Title: ADMINISTRATOR L3(CONTRACT)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 10/16/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Roles and Responsibilities

- Rate: 80 - 90 K/M
- Relevant experience: 5+ years
- 5 days Work from office
- Location: BNG
- Rotational shift

Nexthink

Technical Skills Required

- Proactively analyse the Nexthink environment for the issues/impediments.
- Create a Case Study for the client presentation and Implementation later.
- Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer.
- Ability to create a custom field, custom trend, investigations, perform Remote Actions and build & manage campaigns using Nexthink.
- Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist.
- Create SOPs and KB articles.
- Coordinate with Network team, AD team, SCCM team, Datacentre Team and Wintel teams for addressing Project dependencies.
- Create scripts in PowerShell for Nexthink Act modules (Optional).
- Review Nexthink Engineering/Deployment project plan and progress.
- Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid - On Premise or Cloud -SaaS).
- Strong knowledge in Win 7 / Win 8 / Windows 10 / Windows 11 Operating System.




- Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management.
- Basic Knowledge of Intune and SCCM deployment.
- Ability to read logs.
- Valuable Customer orientation and coordination skills.
- Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
- Basic knowledge of Active Directory and Windows Servers.
- Basic understanding of networking concepts.
- Basic knowledge in PowerShell scripting.
- Strong communication & presentation skills.

Automation

- Should be able to bring in automation wherever necessary in the Nexthink.

AI/ML

- Good understanding of MS Copilot and Prompt Engineering.

Certifications

- Windows 10 / Windows 11 Certified.
- Nexthink IT Support Module Certification - Mandatory.
- Nexthink IT Admin Module Certification - Mandatory.
- Infinity certifications.
- Certified Nexthink Administrator - Mandatory.
- Certified Nexthink Associate.
- Certified Associate in IT Support.
- Certified Nexthink Practitioner in DEX Automation - Mandatory.
- Certified Nexthink professional in Application Experience Management.
- Qualified in Content Management.
- Professional in DEX Management - Mandatory.
- Certified NQL practitioner.

Duties

- Ensure timely response of all the tickets raised by the client end user.
- Service requests solutioning by maintaining quality parameters.
- Act as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment to keep track of each of their proper functioning and upkeep.
- Keep a check on the number of tickets raised (dial home/email/chat/IMS),



ensuring right solutioning as per the defined resolution timeframe.
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.
- Provide an acceptance and immediate resolution to the high priority tickets/service.
- Installing and configuring software/hardware requirements based on service requests.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide application/user access as per client requirements and requests to ensure timely solutioning.
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer.
- Maintain timely backup of important data/logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction.
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing.
- Review the log which Chat BOTS gather and ensure all the service requests/issues are resolved in a timely manner.

Deliver

- No Performance Parameter Measure
1. 100% adherence to SLA/timelines
2. Multiple cases of red time
3. Zero customer escalation
4. Client appreciation emails

Mandatory Skills

- UxM - NexThink.
- Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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📌 ADMINISTRATOR(CONTRACT) (Bengaluru)
🏢 Wipro
📍 Bengaluru