Job Summary

- Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM).
- Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements.
- Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools.
- Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities.
- Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization.

Service Development; Automation

- Design and build custom scoped applications to automate healthcarespecific workflows (e.g., credentialing, equipment tracking, internal service requests).
- Build and maintain intuitive Service Portals with userfriendly interfaces for clinicians and administrative stakeholders.
- Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows.
- Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables.

Platform; Integration

- Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems.
- Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
- Participate actively in release management, solution testing, platform upgrades, and governance activities.
- Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols.

Skill Requirements

- 7-8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules.
- Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer.
- Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration.
- Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments.
- Experience working in Agile or Protected (Scaled Agile Framework) delivery models.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams.




- Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).

Key Responsibilities

- Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM).
- Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements.
- Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools.
- Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities.
- Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization.

Service Development; Automation

- Design and build custom scoped applications to automate healthcarespecific workflows (e.g., credentialing, equipment tracking, internal service requests).
- Build and maintain intuitive Service Portals with userfriendly interfaces for clinicians and administrative stakeholders.
- Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows.
- Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables.

Platform; Integration

- Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems.
- Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
- Participate actively in release management, solution testing, platform upgrades, and governance activities.
- Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols.

Other Requirements

- Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM).




- Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements.
- Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools.
- Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities.
- Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization.

Service Development; Automation

- Design and build custom scoped applications to automate healthcarespecific workflows (e.g., credentialing, equipment tracking, internal service requests).
- Build and maintain intuitive Service Portals with userfriendly interfaces for clinicians and administrative stakeholders.
- Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows.
- Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables.

Platform; Integration

- Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems.
- Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions.
- Participate actively in release management, solution testing, platform upgrades, and governance activities.
- Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols.

Skill Requirements

- 7-8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules.
- Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer.
- Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration.
- Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments.
- Experience working in Agile or SAFe (Scaled Agile Framework) delivery models.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams.
- Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).

📌 SME - IT Operations Management, RESTful API, Angular (India)
🏢 HCL Technologies
📍 India