Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the Team:
The team serves as a liaison between creditors and consumers. They are in charge of observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
About the Role:
Lead the collections target and control collection flow for a specified area. Handle a large team of collection officers, focusing on their productivity and performance.
Expectations/Requirements:
1. To achieve collection targets of the area assigned, control flow cases, and focus on non-starters.
2. Ensure documented feedback.
3. Ensure adequate feet on street availability, bucket-wise and segment-wise.
4. Manage productivity by fixing productivity parameters for Collection Officers, Agencies, and the in-house team.
5.
Monitor performance against set parameters and conduct weekly reviews with Collection Executives.
6. Ensure background checks of all collection agencies hired, identify and manage the training needs of the Collection Executives, and evaluate the performance of all Collection Executives.
7. Support Collection Officers in legal, police issues, and collection activities.
Superpowers/Skills That Will Help You Succeed in This Role:
1. People management skills.
2. More than 8+ years of relevant experience in a collections role.
3. Demonstrated success and achievement orientation.
4. Excellent communication skills.
5. Negotiation skills - strong bias for driving results in a high-performance setting.
6. Strong relationship and leadership skills.
7. Working knowledge of computers.
Education:
Graduation/Post Graduation preferred.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.