Job Description – Front Office Assistant

- Welcome guests and handle enquiries professionally.
- Manage room bookings, reservations, cancellations, and modifications.
- Handle guest check-in and check-out procedures.
- Prepare bills, invoices, and payment receipts accurately.
- Maintain daily cash, UPI, card, and billing records.
- Coordinate with housekeeping and maintenance for guest requirements.
- Handle telephone calls, emails, and online booking enquiries.
- Maintain guest records, occupancy reports, and daily registers.
- Submit daily collection reports to the Accounts Department.
- Ensure proper shift handover and communicate pending tasks.
- Follow company policies and standard operating procedures.
- No unauthorised discounts, refunds, or bill corrections are permitted.
- Report discrepancies, cash shortages, and guest complaints to the reporting manager.
- Maintain punctuality, discipline, skilled grooming, and guest confidentiality.

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Front Office Assistant (Thrissur)
🏢 Vagamon Resort
📍 Thrissur