Manager - Mumbai, India

Additional locations

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive, and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Futures & Options and OTC Clearing team supports a global client base trading on 40+ global exchanges. It is a fast-growing business focusing on growth through new client relationships and expanding marketing channels.





The Operations team partners with our Business and Technology counterparts to provide a seamless front to back flow for our clients so they have uninterrupted access to the markets and to their positions and activity so they can best manage risk.

Chicago is the regional operations hub providing support for markets in the AMRS region. We work closely with our regional and global counterparts to present a single global face to clients in the form of consolidated statements, reports, and technology.

The TL is a key member of the F&O; and OTC Clearing Team, supporting day-to-day clearing activities and other operational functions in the back office, in support of the customer and firm trades transacted on the PACRIM Futures Exchanges.

This person must be fairly knowledgeable in F&O; front to back systems flow and have the ability to display attention to detail and multitasking so as to manage the daily time-sensitive trade allocation process accurately to meet exchange closing and reporting requirements on the various AMRS F&O; Exchanges i.e. CME, CBOT, ICE US, etc.

This person will assist and ensure all top-day reconciliation for that clearing day is always completed and all regulatory reporting done as per the exchange rules and requirements, while also attending to all email and phone queries on trade execution and allocations.

The person will work closely with internal teams such as the Reconciliation & Control Team and the Client Services Representatives (CSR) Team to resolve suspense trades or position breaks and handle external clients' inquiries that may require amendments or transfers of positions between accounts internally or across brokers externally. It is the responsibility of the Operations Analyst from the F&O; Clearing team to ensure that the Exchange and all internal and external clients' positions are always reflecting correctly on the statements the next day.

Apart from the daily clearing activities, this person will be expected to perform monthly and quarterly exercise and assignment settlement and delivery of expiring positions in all the Futures and Options markets in the AMRS region.

There will be ad hoc requests or queries from management, traders, and internal clients that will require an investigative and inquisitive mind to support and handle them professionally at the highest service level.



This position will require a positive attitude and the ability to work in a team environment.

The individual must be self-driven and able to question the status quo and initiate small change work improvements on any manual processes encountered.

Responsibilities

- Real-time monitoring of trades including clearing and working with allocations, calling and chasing brokers or the FO desks, highlighting and resolving issues that prevent matching in a fast-paced environment, to meet strict exchange deadlines.
- Quick escalation of system and connectivity issues to the Tech team, minimizing downtime of the clearing process.
- Work in a team-oriented setting, with associates empowered and encouraged to suggest enhancements and development of Procedures and Controls.
- Strict adherence to documented procedures and task trackers while carrying out all tasks.
- Handle internal and external queries, either verbal or email, in a timely and accurate manner.
- Effectively escalate issues to management.
- Identify process weaknesses and flag communication issues to/from clients.
- Collaborate closely with internal teams such as the Reconciliation & Control Team and the Client Services Representatives (CSR) Team to resolve suspense trades or position breaks.

Requirements

Education: MBA/Bachelor's Degree from an accredited college or university
Certifications (If Any): NA
Experience Range: At least 6 years of relevant experience with an Investment Bank Operations, preferably in the Futures & Options clearing, trade processing, and settlement team.

Foundational Skills

- Hands-on experience in any of the mentioned functions: Trade Clearing, Settlement, Reconciliation, Static Data Management, Trade Support or Fund Accounting.

Desired Skills

- Self-motivated
- Flexibility to the requirements of the process
- Meticulous, team player, and able to perform under pressure
- Inquisitive mind to challenge status and identify issues early
- Independent, strong analytical skills, able to resolve issues by understanding the root cause and effect
- Detail-oriented aptitude with a high degree of accuracy
- Strong communication skills
- Proficient in MS Word and Excel (including macros)
- Ability to cope with demanding workloads/multitasking
- Available to work staggered hours to support the combined PACRIM exchanges' opening hours and public holiday requirements
- Familiarity with GMI, SEALS/CV/ Prysm, EGUS.

Work Timings

16:30 - 5:30 IST

Job Location

Mumbai

Learn more about this role

📌 Manager (Mumbai)
🏢 Bank Of America
📍 Mumbai