What success looks like in this role:

Job Title: Major Incident Management - Engineer Service Management
Location: Bangalore

Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Position Overview:
Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities/Outcomes
• Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below.

Major Incident Management

• Provides capture support for MIM processes and engages with colleagues to coordinate service activities including:
o Gathering information about the incident,
o Assisting with assessing the business impact,
o Documenting the root cause of the incident,
o Coordinating with resolver teams and
o Communicating with stakeholders throughout the

📌 Major Incident Management (Bengaluru)
🏢 Unisys
📍 Bengaluru