. Handling personalized service requests of Affluent customers.
. Generation of timely business MIS.
Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment.
. Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
. Managing complaints of Affluent customers and ensuring their resolution within TAT
. Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement:
. Excellent written and oral communication skills
. Developing and maintaining banking relationships with a select group of high net worth customers
. Excellent communication skills with customer service orientation
. Courteous and polite
. Positive Knowledge of Microsoft Excel
. Understanding of banking norms and processes.