Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.

Whether you want to pursue excellence in your specialism or broaden your experience with adaptable roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Job Description

We are creating a new Group People Technology function to provide clear ownership, expertise and direction across the technology that supports our global People services.





The People Technology Service & Experience Senior Product Specialist will work with business stakeholders to understand service challenges, user needs and desired outcomes, translating these into practical, scalable and supportable digital solutions across the People Service & Experience portfolio.

Reporting to the People Technology Service & Experience Product Manager, you will collaborate with Project Managers, People teams, business regions, IT, technical specialists and external delivery partners. You will bring strong knowledge of ServiceNow, particularly HR Service Delivery, across capabilities such as case management, service catalogue, knowledge, self-service, lifecycle events and workflow automation.

This is a hands-on product delivery role. You will lead discovery and requirements workshops, challenge solution-led requests, shape service and functional designs, complete authorised configuration, coordinate testing and releases,

📌 People Technology Service and Experience Senior Product Specialist (Bengaluru)
🏢 Mott MacDonald
📍 Bengaluru