Company Description Wheelocity Motors is the exclusive Skoda car dealership serving the Jammu region, operating as the sole authorized agency for Skoda vehicles locally. The dealership offers a diverse range of Skoda automobiles, focusing on quality, reliability, and customer satisfaction. With a strong commitment to excellence, Wheelocity Motors delivers comprehensive sales and after-sales services to meet the varied automotive needs of customers. Team members work in a dynamic environment that emphasizes professionalism, customer care, and long-term relationships in the scenic region of Jammu. The company values individuals who are passionate about automotive brands and dedicated to delivering exceptional service.
Role Description The Customer Relationship Management Specialist is a full-time, on-site role based at the Skoda Wheelocity Motors dealership in Jammu. This role involves managing and enhancing customer relationships through effective use of CRM tools, maintaining accurate customer records, and tracking interactions across the sales and service lifecycle.
The specialist will coordinate with sales and service teams to follow up on inquiries, schedule appointments, and support customer retention and loyalty initiatives. Day-to-day tasks include analyzing customer data, preparing reports on customer trends, responding to customer queries, and ensuring timely communication via phone, email, and in-person interactions. The role also supports targeted campaigns, feedback collection, and continuous improvement of customer experience aligned with dealership goals.
Qualifications
• Candidates should possess strong Customer Relationship Management (CRM) skills, including hands-on experience with CRM software and customer lifecycle management.
• Candidates should possess explicit and professional Communication skills, with the ability to interact confidently with customers and internal teams.
• Candidates should possess solid Analytical Skills to interpret customer d