Caffè Cavallo is looking for a warm, proactive and customer-focused professional to manage guest enquiries, reservations, customer relationships and event coordination.
**Key Responsibilities**
* Handle customer calls, WhatsApp messages, Instagram DMs and other enquiries.
* Follow up with prospective customers and convert enquiries into bookings.
* Manage table reservations, celebrations, private events and group bookings.
* Build strong customer relationships and encourage repeat visits.
* Address customer complaints and coordinate their resolution.
* Coordinate events, vendor communications, collaborations and booking schedules.
* Maintain enquiry trackers, booking records and customer feedback.
**Candidate Profile**
* 1–3 years of relevant experience in hospitality, customer relations,
client servicing or event coordination.
* Excellent communication and interpersonal skills.
* Strong follow-up, coordination and problem-solving abilities.
* Comfortable using WhatsApp Business, spreadsheets and digital communication platforms.
* A pleasant personality with a service-oriented and qualified approach.
Candidates who enjoy interacting with people, building relationships and creating memorable guest experiences are encouraged to apply.
**To apply:** Share your CV along with your current location, expected salary and notice period.