Company Description Jana Small Finance Bank, headquartered in Bengaluru, is a leading Scheduled Commercial Bank that has played a key role in India’s urban microfinance movement since 1999. The bank focuses on uplifting under-banked and under-served segments across the country through accessible and inclusive financial services. As of March 31, 2023, it operates 754 banking outlets across 22 states and 2 union territories, including 272 branches in unbanked rural centers. Serving over 12 million customers, Jana Small Finance Bank combines deep local insight with digital innovations to deliver best-in-class banking products and services. The bank continues to expand its reach and impact while maintaining strong regulatory compliance, including SEBI registration (INBI00001285).
Role Description The Customer Relationship Executive is a full-time, on-site role based in the South Goa district. In this role, the executive will interact with existing and potential customers, address inquiries, and support them in selecting suitable banking products and services. Responsibilities include managing customer accounts, resolving service issues, ensuring high levels of customer satisfaction, and maintaining accurate records of interactions and transactions. The executive will build and strengthen long-term client relationships,



support branch sales and service initiatives, and coordinate with internal teams to ensure smooth service delivery. This role involves meeting service and quality targets, adhering to regulatory and bank policies, and contributing to the branch’s growth and reputation within the community.
Qualifications

- Strong customer service and customer satisfaction skills, with a focus on delivering a positive banking experience.
- Proficiency in business relationship management and client relations to build and maintain long-term customer partnerships.
- Excellent communication skills, including explicit verbal and written communication in English and local languages.
- Ability to work in a branch environment, handle multiple customer requests, and manage time effectively.
- Basic knowledge of banking products (savings, loans, deposits) and willingness to learn new digital banking services.
- Attention to detail, accuracy in documentation, and adherence to regulatory and compliance requirements.
- Minimum educational qualification: Graduate degree in any discipline; prior experience in retail banking, NBFCs, or customer-facing roles is an advantage.
- Comfort working with computer systems, core banking applications, and mobile or web-based platforms.

📌 Customer Relationship Executive (South Goa)
🏢 Jana Small Finance Bank
📍 South Goa