Company Description ROMS N RAKS is a pet couture and essentials brand that launched in 2018 and has quickly become a recognized name in India’s pet care market. The company offers a wide range of pet food, treats, toys, grooming supplies, and professional grooming services. Its focus is on fostering loving, caring relationships between pets and pet parents through quality products and services. ROMS N RAKS is known for state-of-the-art grooming services delivered by skilled professionals, helping the company capture a significant share of the local industry. The organization continues to grow, driven by a clear vision and solid market presence.
Role Description The Retail Store Manager role is a full-time, on-site position based in Kochi. The Retail Store Manager oversees daily store operations, including staff supervision, scheduling, inventory management, and visual merchandising. This role is responsible for ensuring an excellent in-store experience, resolving customer concerns, and maintaining high standards of service and hygiene in a pet-focused environment. The manager monitors sales performance, implements promotional activities, and works to minimize losses through effective cash handling and security practices.



Collaboration with grooming professionals, coordination of appointments, and maintaining strong relationships with pet parents are key aspects of the role.
Qualifications

- Candidates should possess strong Customer Service and Customer Satisfaction skills, focused on creating a positive experience for pet parents.
- Candidates should possess effective Communication skills, including clear verbal and written communication with customers and team members.
- Candidates should possess Store Management skills, including staff supervision, inventory control, and daily operations oversight.
- Candidates should possess Retail Loss Prevention skills, with the ability to manage cash, reduce shrinkage, and follow security procedures.
- Prior experience in retail management, preferably in pet care, lifestyle, or specialty stores.
- Ability to lead and motivate a diverse team, with strong organizational and problem-solving abilities.
- Comfort working in a fast-paced environment and handling animals in a customer-facing setting.
- Relevant diploma or degree in business, retail management, or a related field is preferred.

📌 Retail Store Manager (Kochi)
🏢 Roms N Raks
📍 Kochi