Blitz enables Quick Commerce and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of current-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
KEY RESPONSIBILITIES:
• Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
• Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric.
• Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
• Achieve operational excellence by setting up scalable processes and driving continuous improvements.
• Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins.
• Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
• Understand & fulfill client requirements related to quick commerce logistics operations.
• Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
• Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• Actively drive adoption of best practices across all operational functions.
BASIC
📌 Assistant City Head (Chennai)
🏢 Blitz
📍 Chennai
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