About the Opportunity
A dynamic, globally-focused training and upskilling provider in the customer experience and BPO sector, we empower international call center teams with world-class voice, accent, and communication coaching. Our trainers help non-US agents sound native, build confidence, and deliver exceptional customer interactions—enabling global brands to scale US-facing operations with cultural fluency and professionalism.

Role & Responsibilities

- Deliver 1:1 and group coaching sessions focusing on US accent, pronunciation, intonation, and conversational fluency for BPO agents.
- Design and adapt training modules to address common speech patterns, cultural context, and industry-specific terminology (e.g., healthcare, tech support, finance).
- Record and analyze agent speech samples to provide actionable, personalized feedback using digital assessment tools.
- Monitor progress with measurable KPIs—improved clarity, reduced accent interference, increased customer satisfaction scores.




- Collaborate with instructional designers to update training content based on real-time agent performance trends and client feedback.
- Participate in weekly calibration sessions with senior trainers to ensure consistency and quality across training cohorts.

Skills & Qualifications

- Must-Have

- US Native Speaker
- Accent Modification Training
- Pronunciation Assessment
- Call Center Communication
- Zoom/Teams
- Speech Analysis Tools
- Training Delivery
- Feedback Coaching

- Preferred

- TESOL Certification
- BPO Industry Experience
- Scripting for CX Roles

Benefits & Culture Highlights

- Flexible work from home with asynchronous scheduling options
- Performance-based incentives and monthly bonuses
- Access to professional development resources and trainer certification paths

📌 US VOICE & ACCENT TRAINERS (FROM INT. BPO) (India)
🏢 Mindtel
📍 India