A professional having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. CTS ODC is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in skilled manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
· Focus on delivering world class customer service to our customers.
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• Maintain the Dashboard specific to ODC based on the day to day requirement.
• Religiously work with CTS ODC team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
• Help CTS -ODC team in documenting the ODC specific process.
• Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
• Help CTS-ODC team in build audit readiness checklists.
· Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.
· Working with different stakeholders and processing the ODC related invoices.
· Work with immediate supervisor understand and assist on ODC transactional issues
· Help follow up with CTS EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers
· Help follow up with all stakeholders for all ODC related transactional activities.
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• Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.
• Help in gathering the required information during the ODC New Setup/Migration/Expansion along with immediate supervisor.
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The team
CTS ODC team is proud to be part of Deloitte’s Informat
📌 Associate Services Specialist I (Bengaluru)
🏢 Deloitte
📍 Bengaluru
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