TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Technology Support Center - Service Desk
Experience Range: 6 to 8 Years
Location: Chennai
Interview Date: Saturday Online
Must Have:
• Technical and system expertise: Networking, Active Directory, DNS
• Proven customer support experience via phone, remote tools, and ticketing systems
• Excellent analytical, communication, written, verbal, and presentation skills
• Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
• Time management, teamwork, and collaboration across cross-functional teams
• Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
• Ownership to monitor issues start-to-resolution and escalate per matrix
• Grooming team members to influence upskilling and productivity
• Well organized,



able to multi-task with minimum supervision and quick learning skills
• Strong interpersonal and negotiation skills to collaborate with infra/network/app teams

Good to Have:
• Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
• Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Essential:
• Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).
• Ability to Lead
• Ability to upskill and track learning progress of team
• Ability to attend / present weekly, monthly reports to clients
• Coach, mentor, schedule/workforce management; performance reviews and skill uplift.

Minimum Qualification:
• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Technology Support Center (Chennai)
🏢 Tata Consultancy Services
📍 Chennai