Position Summary

Associate Services Specialist I - CTS ODC Compliance- Hyderabad

A person having high aspiration and passion for customer service excellence can accomplish their vision in Deloitte. CTS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in skilled manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.

Work you’ll do

· Focus on delivering world class customer service to our customers.
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• Maintain the Dashboard specific to ODC based on the day-to-day requirement.
• Religiously work with ODC IT team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
• ServiceNow ticket monitoring and resolution.
• Understanding, documenting, aligning project deliverables with client expectations, stakeholder needs.




• Participating in or supporting audits conducted by external auditors (e.g., regulatory bodies) or internal audit teams. Regular compliance checks and remediation.
• Reviewing evidence and documentation supporting audit findings and controls.
• Regularly verifying that controls are operating as intended.
• Ensuring all endpoints (laptops, servers, etc.) comply with security and configuration standards.
• Reviewing software inventory and ensuring only authorized software is installed.
• Providing leadership and guidance to other firms within ODC environments.
• Configuring ODC endpoints and work on onboarding and offboarding activities.
• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
• Work as a project coordinator for all ODC activities.
• Advance skills with MS Excel & MS PowerPoint.
• Basic knowledge of Windows Scripting & GPO’s.
• Help ITS-CTS-ODC IT team in documenting the ODC specific process.
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📌 Associate Services Specialist I (Hyderabad)
🏢 Deloitte
📍 Hyderabad