• Proactive and accountable
• Have valuable communication skills
• Salesforce Admin certificate
• Hands-on experience in Sales as well as Service Clouds
• Hands-on experience in management reporting and data analysis
Good-to-Have
Knowledge of data science as well as data visualization tools
Responsibility of / Expectations from the Role
1. Design and implement Business Workflows and Flexible Workflow
2. Supports delivery of day-to-day support, ongoing management,
and maintenance of system and data integrity for our global CRM system (Salesforce).
3. Produce and publish management reports on agreed frequency and schedule
4. Supports the operational delivery of custom developments and integrations
5. Supports the B2B/G and B2C Data model and enhancements to ensure CRM systems data is accurate and governed
6. Should be comfortable working in a timebound and project environment
7. Supports the wider global CRM team on continuous development of our Salesforce implementation through configuration activities