About the Company

Trikuta Global Technologies Pvt. Ltd. provides customer support, customer engagement, BPO, and business process management services to international clients.

We are looking for customer-focused professionals with exceptional English communication skills and experience handling international customers across voice calls, live chat, and email.

Candidates who have worked with customers from the United States, United Kingdom, Australia, Canada, or other international markets are encouraged to apply.

We welcome candidates from international BPOs, customer service, technical support, hospitality, travel, and other customer-facing industries.

Key Responsibilities

1. International Customer Support

- Handle customer inquiries through inbound and outbound calls, live chat, and email.
- Communicate professionally with customers across international markets.
- Understand customer requirements and provide accurate, timely responses.
- Resolve customer concerns with patience, empathy, and a solution-oriented approach.
- Maintain excellent customer experience across all communication channels.

2. Voice Support

- Handle international calls confidently and professionally.
- Demonstrate excellent spoken English, pronunciation, grammar, and vocabulary.
- Understand different English accents and communicate across cultures.
- Explain processes and service information clearly.
- Handle complaints, objections, and escalations professionally.

3. Live Chat Support

- Manage customer conversations efficiently and respond within expected timelines.
- Write clear, grammatically correct, and qualified messages.
- Understand customer concerns and provide relevant solutions.
- Personalize responses instead of relying entirely on scripts.
- Maintain accurate conversation records and follow-up notes.

4. Email Support





- Draft professional customer emails with excellent grammar, vocabulary, punctuation, and sentence construction.
- Respond to customer inquiries, complaints, follow-ups, and service-related requests.
- Maintain the appropriate tone, clarity, and structure in written communications.
- Proofread emails before sending and ensure every query is addressed properly.
- Follow email response standards and maintain confidentiality.

5. CRM and Case Management

- Record customer interactions, inquiries, and follow-up activities in the CRM.
- Track pending cases and coordinate with internal teams for resolution.
- Maintain accurate customer records and case status updates.
- Follow company SOPs, quality standards, and escalation procedures.

6. Quality and Customer Experience

- Meet assigned quality, productivity, response time, and customer satisfaction targets.
- Maintain professionalism during challenging customer interactions.
- Accept feedback and continuously improve communication skills.
- Handle customer information responsibly and follow data protection policies.

Required Skills and Qualifications
- Experience in international customer support, BPO, customer service, or customer experience is preferred.
- Outstanding English communication skills, both verbal and written.
- Excellent vocabulary, grammar, spelling, punctuation, and sentence construction.
- Ability to draft professional emails independently.




- Confidence in communicating with US, UK, Australian, Canadian, and other international customers.
- Ability to understand different English accents.
- Strong listening, problem-solving, interpersonal, and multitasking skills.
- Good computer skills and familiarity with email, CRM, chat, or ticketing platforms.
- Professional attitude, attention to detail, and customer-first mindset.

Night Shift Requirements
- Must be comfortable working night shifts aligned with international client time zones.
- Flexibility to work rotational shifts and weekends when required by business operations.
- Reliable attendance, punctuality, and adherence to assigned schedules.

Preferred Experience

Experience in any of the following areas is beneficial:

- International BPO and contact centres.
- Voice, chat, and email support.
- Customer relationship management.
- Technical support and helpdesk operations.
- Travel, hospitality, e-commerce, and international service industries.
- Multichannel customer engagement platforms.

Note: Canadian immigration experience, Express Entry knowledge, and PNP experience are not mandatory for this position.

Candidate Assessment

Shortlisted applicants may undergo:

- Spoken English assessment.
- Grammar and vocabulary test.
- Professional email-writing exercise.
- Mock international customer call.
- Live chat simulation.
- Customer-handling and problem-solving interview.

Candidates will be evaluated primarily on communication quality, professional writing, customer-handling skills, and suitability for night shifts.

Career Opportunity

Join Trikuta Global Technologies Pvt. Ltd. and develop your career in international customer experience, customer engagement, and multichannel support operations.

📌 International Customer Service Representative (New Delhi)
🏢 Trikuta Global Technologies
📍 New Delhi