A fast-scaling e-commerce enablement firm working with top-tier platforms like Myntra, we drive end-to-end operational excellence in order processing, inventory coordination, and customer experience management for high-volume digital marketplaces. Our team ensures seamless backend execution across logistics, returns, and seller enablement — enabling faster deliveries, fewer errors, and higher CSAT for millions of users.
Role & Responsibilities
- Process and validate Myntra orders daily across multiple seller catalogs with 99.5%+ accuracy.
- Coordinate with warehouse and logistics partners to ensure on-time dispatch and resolve shipment delays.
- Manage return/refund requests, ensuring compliant resolution within SLA windows.
- Monitor seller dashboard KPIs — order cancellation rates, pickup failures, and listing compliance.
- Escalate product/fulfillment issues to internal stakeholders and document root causes.
- Participate in daily team stand-ups and performance reviews to drive operational efficiency.
Skills & Qualifications
- Must-Have
- Myntra Seller Dashboard
- Order Management Systems
- Logistics Coordination
- Return & Refund Processing
- Inventory Reconciliation
- KPI Monitoring
- SLA Compliance
- MS Excel (PivotTables, VLOOKUP)
- Preferred
- ERP Tools (SAP, Oracle NetSuite)
- Fluency in Regional Language (Hindi, Tamil, Telugu)
- Experience with Flipkart/Amazon Seller Central
Benefits & Culture Highlights
- Structured 2-year career track with promotion readiness from Day 1.
- On-site work environment with up-to-date facilities and team lunches.
- Bond completion bonus and post-bond lateral mobility options.