Job Description:

Job Title

Service Center Head

Business Unit

Home Loan Product/Retail Lending

Reporting To

Cluster Head/Operation Head/Business Head

Job Function and Role Type

Product/Customer Engagement/Credit/Business Development/Compliance, Supervisory, Moderate travel required

Version No

Job Purpose

Oversee end-to-end operations from loan origination to servicing while driving disbursement targets. Expand geographical reach, enhance customer relationships, and improve market presence.

Key Responsibilities

Branch Operations Management

Manage branch operations, servicing, and reporting.

Monitor and provide feedback to team members.

Ensure compliance and business performance.

Disbursement and Legal Process

Verify title documents for loan security.

Execute and manage loan documentation.

Ensure secure transit of dockets to central depository.

Credit Appraisal

Conduct post-sanction loan appraisals.

Assist credit hubs with loan application reviews.

Coordinate field investigations and site visits.

Business Development and Market Intelligence

Develop business to increase market share.

Build relationships with developers and corporates.

Track and share market intelligence with teams.

Loan Book Retention and Cross Sell

Process prepayments and balance transfer counseling.

Disburse insurance loan products.

Handle customer escalations and complaints.

Customer Engagement and Interaction

Resolve customer queries via online and email channels.

Train staff to enhance customer experience.





Education:

Graduation required, post-graduation preferred, business management education desirable.

Certifications:

None specified.

Key Competencies

Sales and influencing skills, planning and organizing, communication (written and oral), knowledge of home loan products, people management.

Major Stakeholders

Customers, HSPL (in-house sales team), channel partners, operations, credit, legal/technical, accounts, CRM, branch operations team.

About Company:

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

📌 RA-HL-Service Centre Head (Junagadh)
🏢 HDFC Bank
📍 Junagadh