Position Summary:

To help drive this next chapter, we're seeking a Senior Software Engineer to join our Salesforce Customer Experience Engineering organization, focused on field service capabilities. This role builds and supports Salesforce solutions that enable field operations, mobile workflows, and connected customer service experiences.

The ideal candidate combines solid Salesforce development expertise, field-service technology experience, and a passion for reliable mobile and connected service solutions.

Job Responsibilities:

Software Development:

- Design, develop, test, deploy, and support Salesforce-based field service solutions.
- Build Lightning Web Components and Apex services.
- Support Salesforce Field Service and Mobile App capabilities.
- Use Copado to support release management and deployment.

Technology & Delivery:

- Translate field-service needs into scalable technical solutions.
- Develop platform integrations using MuleSoft and AWS services as appropriate.
- Troubleshoot production issues and improve reliability, security, and maintainability.

AI & Innovation:

- Support Agentforce and Prompt Builder capabilities.
- Identify opportunities to improve field-service efficiency through AI and automation.
- Contribute to platform modernization and engineering excellence.

Qualifications:

Required Experience:

- 4-6 years of progressive software engineering experience.
- Experience developing enterprise Salesforce solutions.
- Strong experience with Lightning Web Components, Apex, and Salesforce Service Cloud.
- Experience working within Agile software development environments.

Required Technical Skills:

- Salesforce Service Cloud
- Omni-Channel
- Lightning Web Components
- Apex Development
- Copado
- Agentforce

Preferred Skills & Experience:

- Prompt Builder




- Salesforce Field Service
- Salesforce Mobile App
- MuleSoft
- AWS Lambda, EC2, SQS, and Kinesis

Education:

- Bachelor's degree in computer science and engineering or equivalent

Note: This position is based in Pune, and applications are currently being considered from candidates based in Pune.

Talent Value Proposition statement:

At DIRECTV India, we're building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you'll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business-critical capabilities that impact millions of customers. If you're ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we'd love to have you join us on this journey.

Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We've grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs. From AI-driven personalization to content built around what people actually want to watch, we're shaping what entertainment looks like next, and Pune is a big part of that.

DIRECTV is an equal opportunity employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.

📌 Senior Engineer, Software Engineering (Pune)
🏢 DIRECTV India
📍 Pune