✅ Job Description – L2 Storage Administrator

? Role Summary

The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

?️ Key Responsibilities

1. Operations & Monitoring

• Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence

• Track storage utilization, capacity, and performance metrics

• Generate operational reports on backup success rates, failures, and storage usage

2. Incident & Problem Management

• Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA

• Perform root cause analysis (RCA) for recurring issues

• Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

3. Backup & Recovery Management

• Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)

• Execute backup, restore, and recovery requests





• Ensure data integrity, retention policies, and recoverability testing are maintained

4. Storage Administration

• Manage storage arrays, volumes, LUNs, and storage pools

• Perform capacity planning and allocation

• Support SAN/NAS provisioning and migrations

5. Configuration & Change Management

• Implement configuration changes, patching, and upgrades

• Perform impact analysis and risk assessment before changes

• Follow ITIL processes for Change & Release management

6. Automation & Optimization (Key for your org)

• Execute and maintain automation scripts (Ansible, PowerShell, etc.)

• Support optimization initiatives like deduplication, compression, encryption

• Reduce manual effort (TOIL) through automation

7. Security & Compliance

• Enforce access control, encryption, and security policies

• Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)

• Part

📌 Senior Service Engineer (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad