To acquire and manage affluent household relationships through outbound sales activities, deepen customer engagement, and promote the bank's liability, asset, and investment products to achieve business growth targets.
Key Responsibilities
- Generate current customer relationships through outbound calling, referrals, and field visits.
- Acquire affluent and high-net-worth household customers for savings accounts, current accounts, deposits, and wealth products.
- Cross-sell banking products such as:
- Personal Loans
- Home Loans
- Credit Cards
- Insurance Products
- Mutual Funds
- Fixed Deposits
- Maintain and expand relationships with existing customers to increase product penetration.
- Conduct financial need analysis and offer suitable banking and investment solutions.
- Ensure achievement of monthly acquisition, revenue, and cross-sell targets.
- Follow up on leads generated through campaigns and other sourcing channels.
- Ensure compliance with KYC, AML, and internal bank policies.
- Provide excellent customer service and resolve customer queries promptly.
- Maintain accurate records of sales activities and customer interactions in bank systems.
Eligibility Criteria
- Graduate/Postgraduate in any discipline.
- 1-5 years of experience in Retail Banking, Wealth Management, Sales,
or Relationship Management.
- Strong sales and relationship-building skills.
- Good understanding of banking products and financial markets.
- Excellent communication and negotiation skills.
Responsibilities: * Acquire and expand relationships with High Net Worth individuals for both liabilities and commercial assets.
- Deliver superior customer service while ensuring adherence to bank policies and compliance standards.
- Cross-sell a wide range of banking products and services to deepen client relationships.
- Educate clients about new products and enhancements to maximize engagement.
- Organize and lead targeted sales initiatives and client engagement events.
- Collaborate with other group companies to offer integrated financial solutions.
- Maintain comprehensive records of client interactions and relationship history.
- Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.