About the Role

We are an established UK-based service business looking for a highly organised, responsible and confident individual to oversee our day-to-day business operations from India.

Most of our routine administrative processes are already handled, so this is not a role involving large amounts of repetitive administration.

Your main responsibility will be to keep an eye on the entire business throughout the working day and make sure everything is running smoothly.

You will deal with anything that requires attention, communicate with customers and staff, respond to new enquiries, resolve day-to-day issues and ensure that nothing important is missed.

We are looking for someone who can eventually take responsibility for the day-to-day operation with minimal supervision from the business owners.

Key Responsibilities

Your responsibilities will include:

- Overseeing the day-to-day running of the business.
- Monitoring all incoming customer enquiries, emails and messages.
- Responding professionally and promptly to customers.
- Answering and making customer telephone calls when required.
- Handling recent sales enquiries and converting suitable enquiries into bookings.
- Sending quotations and following up potential customers.
- Monitoring existing bookings and schedules.
- Making sure all scheduled services are running correctly.
- Communicating with staff regarding schedules, changes and customer requirements.
- Managing day-to-day issues such as staff sickness, lateness or booking changes.
- Contacting customers when changes need to be made.
- Handling customer queries and straightforward complaints.
- Following up outstanding matters and making sure nothing is forgotten.




- Monitoring payments and identifying anything requiring attention.
- Checking upcoming bookings and making sure everything is organised in advance.
- Keeping track of important tasks throughout the day.
- Resolving routine problems independently.
- Escalating important or unusual matters to the business owners when necessary.

What We're Looking For

We are looking for someone who is:

- Fluent in spoken and written English.
- Confident communicating with UK customers.
- Professional and friendly on the telephone.
- Highly organised.
- Reliable and punctual.
- Comfortable working independently.
- Good at multitasking and prioritising.
- Able to use common sense and make sensible decisions.
- Comfortable taking responsibility rather than waiting for instructions.
- Confident dealing with customers and staff.
- Good at problem-solving.
- Comfortable with computers and online business systems.
- Able to learn new systems quickly.
- Sales-minded and comfortable following up potential customers.

Previous experience in customer service, business administration, operations, sales, BPO or working with UK/international customers would be an advantage.

The Person We Want

This position would suit someone who enjoys being responsible for making sure things get done.

We do not want someone who needs to be told what to do throughout the day.

Once fully trained,



you should be able to start work at 11:00 AM, review what is happening across the business, deal with anything requiring attention and keep the operation running smoothly throughout your shift.

Most routine work is already taken care of. Your job is to make sure everything is running as it should and step in whenever something requires human attention.

Working Hours

Monday to Friday
11:00 AM – 7:00 PM IST

You must be reliably available throughout these working hours.

Salary

₹20,000 – ₹25,000 per month, depending on experience and ability.

There is potential for salary progression and increased responsibility for the right person.

Application Questions

When applying, please answer the following:

- Please briefly describe your previous customer service or operations experience.
- Have you previously communicated with UK or international customers?
- Are you comfortable speaking to customers over the telephone?
- A customer contacts you because their scheduled staff member has not arrived. What would you do?
- A staff member informs you in the morning that they cannot attend their scheduled appointments that day. How would you handle the situation?
- Please write a short professional response to this customer:

“My appointment was supposed to start 30 minutes ago and nobody has arrived. Can you please tell me what is happening?”

- Are you available Monday to Friday, 11:00 AM – 7:00 PM IST?
- What is your expected monthly salary?

We are looking for a long-term team member who can become a trusted part of the business and take ownership of the day-to-day operation.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Business Operations & Customer Service Executive (Calangute)
🏢 Poppies Cleaning Services
📍 Calangute