Company Name: Khushbu Auto Finance Ltd. (KAFL)
Location: Bhubaneswar, Odisha
Department: Collection
Position: Collection Executive – Hard Bucket
Industry: Vehicle Finance / NBFC
About the Company
Khushbu Auto Finance Ltd. (KAFL) is a Non-Banking Financial Company (NBFC) incorporated in 1994 and a wholly-owned subsidiary of Atul Auto Limited. KAFL specializes in financing three-wheelers and operates through a network of branches across multiple states in India.
Job Summary
We are looking for a result-oriented Collection Executive for the Hard Bucket Collection team at Bhubaneswar, Odisha. The candidate will be responsible for handling overdue loan accounts, recovering long-pending dues, conducting field visits, and ensuring timely collection of outstanding installments for three-wheeler vehicle finance customers.
Key Responsibilities
- Handle hard-bucket delinquent accounts and recover long-overdue loan installments.
- Conduct field visits to customers for payment follow-ups and overdue recovery.
- Manage delinquent accounts through regular follow-ups, negotiations, and repayment commitments.
- Track overdue accounts and ensure timely resolution of collection cases.
- Coordinate with customers to resolve payment-related issues and facilitate recovery.
- Maintain accurate records of collection activities, customer interactions, and recovery status.
- Achieve assigned collection and recovery targets within defined timelines.
- Identify high-risk accounts and escalate difficult or unresolved cases to the reporting manager.
- Ensure professional customer handling and compliance with company policies and collection guidelines.
- Submit daily collection reports and provide regular updates to the reporting manager.
Eligibility Criteria
- Experience: Relevant experience in hard-bucket collections, overdue recovery, or field collections is preferred.
- Industry Preference: Candidates with experience in vehicle finance, three-wheeler finance, banking, or NBFC collections will be preferred.
- Skills: Strong negotiation, communication, customer-handling, and recovery skills.
- Field Work: Must be comfortable with extensive field visits and customer follow-ups.
- Local Knowledge: Familiarity with Bhubaneswar and nearby areas will be an advantage.
Key Performance Indicators (KPIs)
- Achievement of assigned recovery targets.
- Reduction in overdue and delinquent accounts.
- Recovery efficiency and resolution of hard-bucket cases.
- Timely reporting and adherence to collection processes.
Compensation & Perks
- Salary: As per company norms and candidate's experience.
- PF and ESIC as applicable and included in CTC.
- Group Medical Insurance coverage up to ₹1.25 lakh.
- Group Personal Accident Insurance Policy.
- Gratuity as per statutory norms.
- 35 paid leaves per year after completion of one year of service.
Note: Insurance benefits and paid leaves are provided as per company policy and applicable eligibility conditions; benefits other than PF and ESIC are not included in CTC.
Interested candidates may apply with their updated resume.
Pay: ₹13,000.00 - ₹17,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund