IT Web Services is looking for an experienced and highly organized Technical Head to manage day-to-day technical operations, coordinate internal teams, monitor task execution, and ensure timely delivery with high-quality standards.

Our business includes software product development, client-specific customizations, QA and automation testing, technical support, lead generation, and sales operations for our travel technology products, including iTours Travel ERP Software and iTours DMC.

We need a hands-on manager who can ensure that every department follows a structured workflow, team members remain accountable for their responsibilities, deadlines are met, and issues are resolved without constant intervention from the administration.

The primary responsibility of this role is to manage people, processes, priorities, and performance across departments so that the administration can focus on business growth rather than daily operational follow-ups.

Key Responsibilities1. Team Management & Daily Monitoring

- Monitor daily activities, task assignments, progress, and productivity across internal teams.
- Conduct daily stand-ups and regular review meetings to track work progress and resolve bottlenecks.
- Ensure every task has a clear owner, deadline, priority, and expected outcome.
- Follow up proactively on pending, delayed, and blocked tasks.
- Establish accountability and ensure team members complete assigned work on time.
- Escalate only critical issues that require management decisions.

2. Product Development Management

- Coordinate the development team working on iTours and iTours DMC.
- Track new feature development, bug fixes, improvements, and release schedules.
- Ensure developers understand requirements before starting implementation.
- Monitor development quality and ensure proper unit testing and regression testing before handover.
- Prevent incomplete or insufficiently tested changes from reaching clients.

3. Client Customizations & Implementation

- Monitor recent client requirements, customizations, and implementation activities.
- Coordinate with the concerned teams to prioritize and deliver customizations within agreed timelines.
- Track pending requirements, development status, testing, and client handover.
- Ensure that requirements are properly documented and verified before delivery.

4.



QA, Testing & Automation

- Manage the QA team responsible for testing both iTours and iTours DMC.
- Establish structured test cases, test scenarios, and release checklists.
- Ensure functional, integration, regression, and applicable automation testing is performed.
- Monitor defect reporting, resolution, retesting, and closure.
- Drive test automation to improve testing coverage and reduce repetitive manual work.
- Ensure software changes are verified before being released to clients.

5. Technical Support Management

- Monitor support tickets, pending issues, response times, and resolution timelines.
- Ensure proper coordination between the support, development, and QA teams.
- Track recurring client issues and ensure root-cause analysis and permanent fixes.
- Improve support processes to reduce repeated complaints and unnecessary escalations.

6. Lead Generation & Sales Coordination

- Monitor lead generation activities, daily output, and lead quality.
- Coordinate with the sales team to ensure leads are contacted promptly and demonstrations are scheduled.
- Track demo status, follow-ups, proposals, pending decisions, and sales conversions.
- Ensure the sales team maintains accurate CRM records and meets agreed activity targets.
- Identify operational bottlenecks affecting lead conversion and team productivity.

7. Reporting & Process Improvement

- Prepare daily and weekly reports covering department-wise tasks, productivity, pending work, and delivery status.
- Define measurable KPIs for each team and review performance regularly.
- Identify delays, recurring errors, and process gaps.
- Implement standard operating procedures (SOPs), checklists, and accountability systems.
- Ensure management receives clear, concise reports highlighting progress, risks, and decisions required.

Required Skills & Qualifications

- Bachelor's degree in Computer Science, IT, Engineering, or a related field.




- 5–8 years of relevant experience in software development, technical operations, QA management, or software project management.
- Experience managing cross-functional teams and multiple ongoing projects.
- Good understanding of the software development life cycle (SDLC).
- Working knowledge of development workflows, databases, QA processes, and test automation.
- Familiarity with task management tools, bug tracking systems, and CRM platforms.
- Strong organizational, leadership, communication, and problem-solving skills.
- Ability to monitor execution closely, enforce accountability, and manage deadlines.
- Ability to coordinate technical and non-technical teams effectively.

Knowledge of PHP, MySQL, web technologies, and automation tools such as Playwright will be an advantage.

Key Performance Indicators (KPIs)

Performance will be measured based on:

- On-time completion of development tasks and customizations.
- Reduction in production defects and client-facing issues.
- Quality and coverage of testing before releases.
- QA defect closure and test automation progress.
- Support ticket resolution time and reduction in recurring issues.
- Timely execution of lead generation and sales follow-up activities.
- Team productivity, task ownership, and adherence to deadlines.
- Accuracy of reporting and effectiveness of interdepartmental coordination.

Ideal Candidate

We are looking for someone who takes ownership, follows up without being reminded, identifies problems before they escalate, and ensures that work gets completed properly.

The ideal candidate should be comfortable managing multiple departments, reviewing daily progress, questioning delays, enforcing processes, and ensuring that teams deliver results consistently.

This is a hands-on operational leadership role. The focus is not only on technical knowledge, but also on team discipline, execution, quality, and accountability.

How to Apply

Interested candidates can apply through Indeed with their updated resume, highlighting their experience in team management, software operations, QA processes, and project delivery.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time

Work Location: Remote

📌 Project Management Executive (India)
🏢 IT Web Services
📍 India