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Roles and Responsibilities International Voice Process

- Handle international customer calls professionally.
- Resolve customer queries and complaints efficiently.
- Provide accurate information about products and services.
- Maintain customer records using CRM tools.
- Follow call-handling procedures and company policies.
- Ensure customer satisfaction through effective communication.
- Escalate complex issues to the concerned department.
- Achieve daily targets and maintain call quality standards.
- Protect customer information and maintain confidentiality.
- Meet performance metrics and adhere to shift schedules.

Preferred candidate profile

- Excellent English Communication Skills Robust verbal communication and fluency.
- Customer Service Skills Ability to handle customer queries professionally.
- Active Listening Understand customer concerns and provide suitable solutions.




- Problem-Solving Ability Resolve customer issues efficiently.
- Interpersonal Skills – Build positive relationships with international customers.
- Computer Knowledge – Basic knowledge of MS Office, email, and CRM tools.
- Adaptability – Comfortable working in rotational and night shifts.
- Time Management – Handle calls efficiently while maintaining service quality.
- Patience and Empathy – Handle difficult customers calmly and professionally.

Job Highlights

- Working Days: 5 Days Working
- Weekly Offs: 2 Rotational Week Offs
- Shift Timings: Rotational Shifts
- Cab Facility: Both-Side Cab Facility
- Incentives: Attractive Performance-Based Incentives
- Work Mode: Work from Office

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📌 Customer Service Associate _International Voice (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram