Role & responsibilities

- Lead the team to achieve operational and service excellence.
- Fill manpower shortages promptly.
- Handle conflict management and maintain a positive work environment.
- Maintain discipline, proper uniform, and professional behavior.
- Manage staff duty scheduling and attendance marking.
- Monitor and enforce all company policies, procedures, rules, and regulations.
- Maintain cleanliness and proper hygiene in all store areas.
- Monitor daily store processes and ensure adherence to company SOPs.
- Ensure awareness and compliance with safety measures.
- Handle customers personally when the store is crowded to ensure smooth service flow.
- Uphold quality service at all customer touchpoints.
- Lead by example in delivering exceptional customer service; coach and mentor sales staff to maintain high engagement and professionalism.
- Monitor the customer flow and sales process; intervene promptly to address bottlenecks or customer dissatisfaction.
- Ensure SOP compliance for cleanliness, product handling, billing, alterations, and returns to foster trustworthy service standards.
- Manage and resolve customer escalations effectively, ensuring resolution aligns with company policies and customer satisfaction goals.
- Organize and oversee regular customer service training sessions for staff; incorporate feedback for improvement.
- Maintain daily oversight of walk-in and conversion data; analyze trends to implement service or process enhancements.
- Ensure all customer documentation and security deposits are handled accurately and transparently to build customer trust.




- Conduct regular audits of trial rooms, product displays, and cleanliness standards; implement corrective actions as needed to provide customers with a consistently clean and well-maintained workplace.
- Manage inventory accurately and prevent stock loss.
- Oversee stock handling, rental, return, and maintenance of attires and jewellery.
- Track delays in returns and ensure products are quickly made available for the next customer.
- Coordinate with warehouse and purchase departments for replenishment and stock transfers.
- Reduce stock damages through proper training and monitoring of material handling practices.
- Do weekly global count and ensure system stocks match actual store stock.
- Work closely with QC staff to ensure product quality and hygiene before display or re-rental.
- Ensure attractive and effective visual merchandising in line with company standards.
- Maintain display quality to enhance customer experience.
- Handle escalated customer queries and resolve them effectively.
- Maintain all necessary records and documents accurately.
- Ensure timely submission of reports to the Cluster Manager and HRD.
- Responsible for ensuring the timely renewal and maintenance of all store related documents (Labour registration, License etc.)
- Responsible to monetary handling and financial processes as well as any losses incurred.
- Uphold professional behaviour and confidentiality at all times.
- Responsible to complete all handover processes before last working day
- Maintain harmonious interpersonal relationships within the team.

📌 Assistant Store Manager (Kochi)
🏢 Rootments Enterprises
📍 Kochi