Job Responsibilities

- Handle inbound and/or outbound customer calls for domestic /international customers.
- Resolve customer queries related to products, services, orders, payments, or complaints.
- Provide accurate information and ensure a positive customer experience.
- Maintain professional communication in Hindi and English, as required.
- Handle customer complaints efficiently and provide appropriate resolutions.
- Maintain call quality, customer satisfaction, and productivity standards.
- Update customer details and call records in the CRM system.
- Meet daily, weekly, and monthly performance targets.

Eligibility Criteria

- Minimum 1year of experience in a voice process or customer service role(BPO).
- Freshers can apply.
- Good verbal communication skills in Hindi and/or English.
- Basic computer knowledge and familiarity with CRM tools.
- Valuable listening, problem-solving, and customer-handling skills.




- Ability to work under pressure and achieve performance targets.
- Willingness to work in rotational shifts, if required.

Salary & Benefits

- Salary: 20,000 to 38,000 per month, depending on experience and company policy.
- Incentives and performance bonuses, where applicable.
- Training and development opportunities.
- Career growth in the BPO and customer service industry.
- Other benefits as per company policy.

Shift & Working Days

- Day shifts or rotational shifts, depending on the process.
- Five or six working days per week, as per company policy.
- Weekly offs as per the roster.

How to Apply

Interested candidates with relevant domestic voice process experience can share their updated resume with the recruitment team.

Khushi Rana - 92173 37813

📌 Customer Service Executive || Voice Process || Gurgaon (Noida)
🏢 WSNE Consulting
📍 Noida