Responsible for handling customer queries, tracking deliveries, coordinating with drivers and internal teams, resolving issues, and providing timely shipment updates to ensure customer satisfaction.
Role & responsibilities
- Handle customer queries and provide timely updates.
- Coordinate with customers, drivers, and internal teams.
- Track deliveries and resolve customer issues.
- Manage escalations and ensure timely resolution.
- Maintain accurate reports and customer communication
Preferred candidate profile
- Graduate in any discipline.
- Candidates with 1-2 years of experience can apply.
- Basic knowledge of MS Excel and email.
- Good communication and coordination skills.
- Ability to work in a fast-paced setting.
- Willingness to work in rotational shifts, if required.
📌 Junior Executive - Command Centre (Chennai)
🏢 Radure Handling
📍 Chennai
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