3-4 years of experience in Software Asset Management, with at least 12 years working directly with ServiceNow SAM. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle, SaaS subscriptions). Familiarity with ServiceNow Discovery, CMDB, normalization, reconciliation rules, and entitlement workflows. Demonstrated ability to collaborate in a matrixed, vendor-supported delivery setting. Excellent communication, documentation, and stakeholder-coordination skills. Ability to analyze large data sets, identify discrepancies, and drive remediation with cross-functional teams. Preferred Skills Experience supporting SAM tool deployments or enhancements in an enterprise environment. Understanding of ITAM, HAM, and Procurement interdependencies. ServiceNow certifications (SAM, ITAM, or related modules) are advantageous..