- Supervise an individual outlet.
- Maximize Cafe sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Asset & Equipment maintenance.
- Assuring the Timely & Accurate indent is placed for the cafe.
- Wastage control measures.
- Ensuring the compliance of the SOPs on cash & all the tenders.
- Timely forecast of the stock in order to ensure the smooth operation of the Restaurant.
Learning & Development Management
- Retention of manpower.
- Motivating the team to ensure the sales target is met.
- Briefing the team on a daily basis to ensure the team understands the importance SOPs.
- Ensure the team is groomed to move to the next level.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
Process Indicators
- Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
- Ensuring the Quality Audits done on day to day basis.
- Implementation of SOPs.
- Productive utilization of the manpower by means of effective charting out of the duty roster.
- Integrity, cost controls and Waste Management.
- Ensuring 90% score in the Management Visit Report.
Customer orientation
- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the Restaurants.
- Ensuring the SOPs are followed by the team in the cafe to drive customer focus.
- Ensuring the Training norms is met.
Requirements
- Exp - Min 3 years in total and 1 year as a Manager