- We are looking for an experienced BMC Helix Control-M SaaS professional with 56 years of experience in Control-M job scheduling, production support, monitoring, and troubleshooting.
- The candidate will be responsible for providing L2 support, managing business-critical workflows, resolving job failures, and coordinating with L3 teams, application teams, and business stakeholders.

Responsibilities

- Provide L2 production support for BMC Helix Control-M SaaS environments.
- Support job migration, modification, decommissioning, and operational requests across DEV, QA/UAT, and Production environments.
- Monitor scheduled workflows and jobs and ensure timely completion within defined SLAs.
- Analyze and troubleshoot job failures, long-running jobs, jobs in Waiting/Held/Executing states, and dependency-related issues.
- Perform Control-M job operations
- Investigate recurring job failures and identify known-error patterns to reduce repetitive incidents.
- Coordinate with L3, application SMEs, infrastructure teams, database teams, and other technical teams for issue resolution.
- Manage incidents, service requests, and change requests related to Control-M through ServiceNow.
- Validate job schedules, calendars, conditions, resources, dependencies, variables, and alerts.
- Participate in production deployments and planned maintenance activities.
- Perform post-deployment validation and monitor critical workflows after changes.




- Maintain and update SOPs, runbooks, knowledge articles, and troubleshooting documents.
- Identify opportunities for automation and process improvement to reduce manual operational activities.
- Participate in incident reviews, problem management, and root-cause analysis.
- Prepare operational reports and metrics related to incidents, SRs, job failures, SLA performance, and workload.
- Participate in 24x7 support / on-call rotation, if required.

Experience & Expectations

- 5–6 years of hands-on experience with BMC Control-M.
- Experience in production monitoring and L2 troubleshooting.
- Positive understanding of SLA-based job monitoring and escalation.
- Experience with ServiceNow / ITSM processes.
- Experience working with Production, UAT/QA, and Development environments.
- Ability to work independently in a production support environment.
- Ability to coordinate with multiple technical teams and stakeholders.
- Strong ownership and accountability for assigned issues.
- Ability to work under pressure during critical production incidents.
- Rotational shift including night shift

Good to Have

- Knowledge of Control-M Automation API / CLI.
- Basic scripting knowledge such as Shell, PowerShell, or Python
- Knowledge of GitHub/GitHub Actions or other CI/CD tools.
- Experience implementing Control-M automation and operational improvements.

📌 Looking For BMC Helix Control-M (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad