Position Title: Support Lead - NodeJS, Flutter, MongoDB_Senior

The Opportunity

We are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in NodeJS, Flutter and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services.

Your Key Responsibilities

- Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using Flutter.
- Troubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability.
- Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
- Provide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes.
- Design, develop, and maintain scalable and efficient backend services using Node.js.
- Work with MongoDB to design and optimise database schemas and queries for performance.
- Create and manage RESTful APIs and web API layers to support front-end applications.
- Analyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems.
- Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
- Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
- Debug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime.




- Stay updated with the latest industry trends and technologies to provide cutting-edge solutions and improve overall system efficiency.
- Implement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes.
- Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
- Collaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner.
- Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
- Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

- Strong knowledge of Flutter for web and mobile application support.
- Experience with NodeJS for backend troubleshooting and support.
- Proficiency in MongoDB for database-related support tasks.
- Familiarity with REST APIs and JSON.
- Good understanding of application logs and debugging techniques.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.

To qualify for the role, you must have

- Bachelor s degree in computer science, Information Technology, or a related field.
- 7+ years of experience in implementing web and cross-platform mobile applications using Flutter, NodeJs, MongoDB.
- Hands-on experience with API integration and troubleshooting.
- Familiarity with responsive web design principles and best practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TechOps - DE - Node JS Flutter Senior lead (Kochi)
🏢 EY
📍 Kochi