- Handle domestic voice calls from customers in Hindi and English, resolving their queries and concerns in a timely manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Maintain records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre industry.
- Proficiency in speaking Hindi and English languages (written communication skills are also required).
- Solid understanding of basic computer applications such as MS Office Suite.