: Wifi Operations Manager

Location: Delhi

Experience Required: 7 to 10 years (minimum 5 years in telecom/Wi-Fi operations or client management)

Department: Operations / Client Relations

Reports To: COO / Head of Projects & Operations

Role Overview The Account Manager - Wi-Fi Solutions will serve as the primary representative of the organization for all activities related to Wi-Fi services at the site. This role demands a strategic and operational balance combining client management, technical understanding, financial discipline, and team coordination to ensure smooth service delivery, strong client satisfaction, and sustainable business growth.

Key Responsibilities

Strategic Leadership

- Develop and execute a comprehensive account strategy to make the site self-sustained and operationally effective.
- Provide strong leadership, ensuring alignment with the companys goals and long-term vision.
- Represent the company at senior-level client meetings to build visibility, confidence, and trust.

Client Relationship Management

- Act as the single point of contact for the client regarding Wi-Fi services.
- Understand client requirements, expectations, and constraints; coordinate internal responses effectively.
- Build, maintain, and nurture long-term relationships with key client stakeholders.
- Address issues proactively and ensure timely resolution.
- Present periodic reviews, performance updates, and service reports.

Cross-Functional Coordination

- Work closely with Operations, Technical, HR, Finance, Procurement, and Administration teams.
- Maintain transparent communication between client and internal departments.
- Translate client inputs into actionable deliverables and track them end-to-end.

Service Delivery & Operations





- Oversee daily service delivery operations related to Wi-Fi services at the site.
- Ensure all SLAs are achieved in coordination with the operations and technical teams.
- Monitor performance metrics, uptime, and user-experience indicators.
- Coordinate preventive maintenance, upgrades, and issue resolutions.

Business Development Support

- Identify opportunities for account expansion (new Wi-Fi services, upgrades, coverage enhancements, or additional sites).
- Support proposals, negotiations, and presentations.
- Participate in strategic discussions to strengthen the companys position in the connectivity domain.

Financial Management

- Oversee account financial performance & billing, payments, and collections.
- Track project budgets, cost controls, and site profitability.
- Provide forecasts and recommend cost-saving measures without compromising service quality.

Process & Quality Optimization

- Evaluate on-ground processes, workflows, and documentation for gaps or inefficiencies.
- Implement SOPs and best practices to improve response time, service quality, and client satisfaction.
- Drive continuous improvement using feedback and performance analytics.

Team Leadership & Capability Building

- Lead and mentor site-level technical and coordination teams.
- Build a culture of accountability, collaboration, and service excellence.




- Work with HR and Technical leadership to identify, train, and deploy the right talent.

Qualifications

- Bachelors degree in Electronics & Communication, Computer Science, Telecommunications, or related field.
- MBA or equivalent management qualification (preferred).
- Minimum 7 years of experience, with at least 3 years in client-facing or account management roles in telecom, ISP, or Wi-Fi services.

Technical & Functional Competencies

- Strong understanding of Wi-Fi networks and performance metrics.
- Knowledge of SLAs, uptime management, and digital service delivery models.
- Skilled in stakeholder communication, escalation handling, and project coordination.
- Proficient in reporting tools, MS Excel, PowerPoint, and CRM platforms.

Behavioral Competencies

- Strong leadership and interpersonal skills.
- Strategic thinker with operational execution capabilities.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage pressure situations and maintain composure.
- High sense of ownership and integrity.

Non-Negotiable Requirements

- Proven experience managing large infrastructure or enterprise connectivity accounts.
- Strong knowledge of Wi-Fi networks and digital connectivity infrastructure.
- Ability to operate as an effective interface between clients and internal engineering/operations teams.
- Willingness to work onsite and handle 24/7 operational escalations if required.

Why Join Us You will be the face of a leading connectivity provider, directly managing one of our most critical Wi-Fi accounts. If you thrive at the intersection of technology, client success, and operations, this role will push you and reward you equally.

📌 WiFi Operations Manager (Delhi)
🏢 Transmedia Group
📍 Delhi