Key Responsibilities

- Act as the primary customer interface for warranty claims and field quality issues.
- Manage customer complaints, warranty returns, and product failure investigations.
- Lead root cause analysis and drive corrective & preventive actions (CAPA).
- Coordinate with Quality, Manufacturing, Engineering, and Supply Chain teams for issue resolution.
- Track warranty performance, prepare reports, and present updates to customers.
- Ensure timely closure of customer concerns and maintain high customer satisfaction.
- Support field quality improvement initiatives and warranty cost reduction.

Requirements

- Diploma/ B.E./B.Tech in Mechanical, Electrical, Electronics, or related discipline.
- 5-8 years of experience in Warranty, Customer Quality, or Field Quality functions.
- Experience in automotive lighting products (Head Lamps, Tail Lamps, LED Lighting) preferred.




- Robust customer handling, communication, and stakeholder management skills.
- Good knowledge of 8D, 5 Why, FMEA, PPAP, APQP, and IATF 16949.
- Proficient in MS Excel and PowerPoint.

Key Competencies

- Customer Focus
- Problem Solving & RCA
- Data Analysis & Reporting
- Cross-functional Coordination
- Presentation & Communication Skills

Role: Quality Assurance - Other, Industry Type: Auto Components, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: Graduation Not Required read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality ControlClient ManagementQuality Inspection

📌 Warranty Engineer (Lighting plant) (Pune)
🏢 Varroc
📍 Pune