Role Overview

We are looking for a dynamic and result-oriented Customer Support Team Leader to lead a team of customer service executives and ensure high-quality customer experience in a quick-paced fintech environment.

Key Responsibilities

- Lead, manage, and mentor a team of Customer Support Executives (Voice/Blended/Non-Voice)

- Drive daily, weekly, and monthly performance targets (SLAs, KPIs, CSAT, AHT, etc.)

- Monitor team productivity and quality metrics

- Conduct regular team huddles, coaching sessions, and performance reviews

- Handle escalations and ensure timely resolution of customer queries

- Coordinate with internal teams (Operations, Risk, Tech) for issue resolution

- Ensure compliance with company policies and regulatory guidelines





- Prepare and share performance reports with management

Eligibility Criteria

- 3- 5 years of experience in Customer Support (Fintech / NBFC / Banking preferred)

- Minimum 1+ year of experience in Team Handling

- Strong communication and leadership skills

- Experience in Voice/Blended process

- Good understanding of customer lifecycle and fintech products

- Ability to manage escalations and high-pressure situations

Preferred Skills

- Exposure to CRM tools

- Data-driven decision-making ability

- Strong problem-solving and analytical skills

📌 Walk-in || Team Leader (Bengaluru)
🏢 Money View
📍 Bengaluru