Frontline Managed Services provides IT, financial, and administrative managed services to legal and professional services firms. We are committed to delivering excellent client support through technology, innovation, and operational excellence.
Job Overview
We are hiring customer-focused professionals to join our Service Desk team in Goa. As a Service Desk Executive, you will be the first point of contact for clients facing technical issues. You will assist users, perform initial troubleshooting, document incidents, and escalate unresolved issues when required.
Candidates do not need extensive prior IT experience.
Comprehensive training will be provided.
Key Responsibilities
- Handle incoming calls and respond to client queries regarding technical issues.
- Perform initial troubleshooting for software, hardware, network, and installation-related issues.
- Communicate clearly and professionally with clients in English.
- Follow troubleshooting procedures and use remote access and user administration tools.
- Record incidents accurately in the ticketing system and track them through resolution.
- Escalate unresolved issues to Team Leads.
- Identify recurring technical issues and report potential outages.
Eligibility Criteria
- Bachelor's degree is mandatory.
- Minimum 2 years of general office experience.
- Minimum 2 years of customer service experience.
- Positive verbal and written English communication skills.
- Ability to communicate confidently over phone calls.
- Basic computer knowledge and proficiency in standard office applications.
- Strong listening, problem-solving, and customer service skills.
- Willingness to learn technical concepts and follow established procedures.
Shift Details & Working Schedule
- Shift Timings: Between 4:30 PM and 10:00 AM (any shift within this window may be allocated).
- Working Hours: 9 hours per shift.
- Weekly Off: Rotational week off, with 2 consecutive days off.
- Work Location: Goa.
Important: Candidates must be flexible to work in any shift allocated within the specified shift window Walk-In Drive Details
Date: Sunday, 18 October 2026
Time: 10:00 AM
Location: Goa
Venue: https://maps.app.goo.gl/MrmBddn3BrpZsNpd6
Interested candidates are requested to attend the walk-in drive with an updated resume.
Please ensure you meet the minimum educational, experience, and English communication requirements before attending.
Frontline Managed Services is an equal chance employer. We welcome candidates from diverse backgrounds and experiences.
📌 Walk-in || Service Desk Analyst (North Goa)
🏢 Frontline Managed Services
📍 North Goa
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