- Bachelor's degree in Healthcare Administration, Hospital Management, Business Administration, or a related field.
- A physiotherapy qualification (BPT/MPT) is an added advantage, particularly for candidates managing a physiotherapy department.
Role & responsibilities
Patient and appointment management
- Schedule and confirm patient appointments.
- Manage patient registration and follow-up visits.
- Coordinate treatment schedules with physiotherapists.
- Handle patient queries, feedback, and complaints.
Staff and therapist coordination
- Prepare staff rosters and duty schedules.
- Monitor attendance, punctuality, and leave.
- Coordinate workload and patient allocation.
- Support recruitment, onboarding, and staff training.
Performance monitoring and reporting
- Track patient visits, new registrations, and repeat visits.
- Monitor appointment utilization and cancellations.
- Review patient satisfaction and service quality.
- Submit daily, weekly, and monthly operational reports to management.
Preferred candidate profile A well-organized healthcare administration skilled with experience in physiotherapy clinic operations, patient coordination, staff management, and billing oversight, capable of ensuring smooth daily operations and a positive patient experience.